Las Vegas, March 20, 2017. BlueSky client, Performance Bicycle hosted a session during IBM Amplify where they announced their plans to continue and expand their Customer Engagement solutions journey with Watson on IBM Cloud. Marketing teams at Performance Bicycle are leveraging IBM Watson Customer Engagement capabilities to bring together information from its e-commerce sites, email marketing campaigns, contact center and more.
“Today, customers will do extensive research on our sites before they visit, and move back and forth between channels throughout the decision-making process. We needed a single view of the journeys our customers took to best meet their needs.”