Performance Bicycle Case Study
Performance in Numbers.
When you know your customers well, you can offer outstanding services that nurture life-long loyalty—but gaining a 360-degree view of interactions across all channels can be a tough challenge.
TYPE OF PROJECT
Platform migration & omni-channel strategy
Performance Bicycle worked with us to migrate its e-commerce systems to the cloud, laying a solid foundation for global omni-channel engagement.
Areas of Focus
Saddling up to compete
eCommerce is surging in popularity—but when it comes to big-ticket purchases, many customers also want the tactile, three-dimensional experience of checking out a product in-store before they make their decision.
“Understanding your customers is the first step toward tailored services—and with integrated eCommerce in the Cloud, we’re set to do just that.”Mike Starkey
In a matter of months, they reduced call volumes to their contact center by 90 percent. And when they began offering customers visibility of in-store inventory, they measured an 11 percent increase in in-store sales originating on the Ecommerce channel.
reduced call volumes to their contact center
increase in in-store sales originating on the Ecommerce channel.